All You Need To Know

About Booking With Fortis…

Thinking about booking with Fortis Student Living? Give our information page a read!

All your questions should be answered by reading through this page… But if we’ve missed something please get in touch.

If you are looking for property specific information such as moving in booklets and insurance certificates, please visit your accommodation page.

E: enquiries@fortisstudentliving.com
T: 0161 924 3868

  • Booking With Fortis Student Living

    Booking With Fortis

    The best way to reserve your accommodation is through our online booking system, MyFortis.

    Our simple three-step booking process is quick, safe and secure.

    Register

    The first step is simple; register for an online MyFortis account.

    You need to fill in a few personal details such as your full name, email address and telephone number.

    If you do not complete your booking and would like to return at a later date to complete, just login to your MyFortis account at my.fortisstudentliving.com.

    Select

    The second step is for you to select your accommodation; which city are you studying in? Which accommodation building would you like to book? And what type of room would you like?

    After selecting your accommodation, a complete breakdown of the initial payment, amount due in the future and due dates will be visible. A complete copy of your contract will be presented before you continue to pay.

    If you complete this section but you do not make any payment, your booking preferences will be saved on your MyFortis account. However, your room will not be reserved until you pay your initial payment.

    Pay

    The final step is to make your initial payment through our safe and secure portal.

    • 2018/19 bookings £275 initial payment
    • 2019/20 bookings £250 initial payment

    Once this is complete, your accommodation is reserved, and a room number will be automatically allocated. Your contract will be completed at this stage, which you will need to print, sign & return.

    If you would like to request a specific room, please call us after completing the booking process so we can help!

  • Your MyFortis Account

    Online Payment

    Time to clear your next rental instalment? Simply login to your MyFortis account and select the instalment you would like to pay. If you select to pay via bank transfer, our online system will produce a unique payment reference number and your payment will show as ‘pending’ until received.

    If you have any questions about making an online payment, feel free to call us on +44 (0)161 924 3868.

    Payment Schedule

    Your payment schedule can be viewed online by logging into your MyFortis account. You can view the payment date and amount to be paid.

    If you are late making a payment, the amount will show as overdue and reminder emails will be sent to you and your guarantor.

    If your student loan dates differ to your payment schedule, please contact us prior to your contract starting. We can then look at adjusting your future payments, to match your student finance.

    Itinerary

    Upon moving in to your accommodation, you will have 14 days to fill in the electronic inventory form available on your MyFortis account.

    After this timeframe, the form will be locked and can no longer be edited. This inventory will be used at your final room inspection, so ensure this is completed accurately.

    Fault Reporting

    Got a fault in your room? No need to worry! Simply log the fault on your account and our system will allocate your fault to a member of our in-house maintenance team.

    Our system minimises any distress that may occur and increase efficiency, which will help to speed up the time it takes to resolve the problem.

    Once you have logged the fault, our maintenance staff will keep you updated on the fault, so remember to check your MyFortis account.

    Re-booking Your Room

    If you want to re-book for the following year, you can do so through the same account.

    If you are staying in the same accommodation, you will not have to pay another deposit as this will simply roll over. However, if you are moving properties or cities, you will need to create a new booking.

  • Guarantor Information

    Guarantor Information

    If you are making instalment payments, a UK based guarantor must be provided.

    Upon completing your booking, there is a mandatory section to provide guarantor information. You will also need to provide their proof of address, identity, financial stability and a signed contract by each party within 14 days of making your booking (further information on the documentation required can be attained by the company).

    If you do not have a UK based guarantor, there are many third-party services who can assist. If you are struggling, please get in touch and we will try to help the best we can.

  • Cancelling a Booking

    Signed Your Contract and Wish to Cancel?

    14 Days Cooling Off Period.

    The 14 Day Cooling Off Period.

    After making your initial payment you have 14 days to cancel your booking.

    If you cancel during this period, you will be refunded the full £250 initial payment and will not be responsible to complete the terms of your contract.

    If you wish to cancel your room within this timeframe, please contact us on:

    E: enquiries@fortisstudentliving.com
    T: 0161 924 3868

    After 14 Day Cooling Off Period.

    After this period, students may be able to cancel their booking if legitimate proof is provided for the following:

    • You are not selected into your chosen university
    • Your VISA is declined

    For more information on our full cancellation policy, please contact the Lettings Team on +44(0)161 924 3868.

  • Complaints

    In-House Complaints Procedure

    Whilst Fortis Student Living strive to offer the best customer service possible, sometimes things go wrong. When it does, we need you to tell us about it, this will help us improve our standards.

    Our staff will aim to resolve any issues for you as quickly as possible, so you remain satisfied with our service and to ensure our practices are as clear and transparent as possible.

    However, should you wish to still raise a complaint please contact your local accommodation manager in the first instance, they can usually help resolve most complaints on site (contact details will be on the notice board within the building or in your handbook).

    If the Accommodation Manager is unable to help you then please place your complaint in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter);

     

    Tenants – tenants@fortislm.com

    Telephone – 0161 838 5670

     

    • We will send you a letter/email acknowledging receipt of your complaint within three working days of receiving it.
    • We will then investigate your complaint; this will normally be dealt with by the Lettings Manager who will review your complaint and speak with the relevant parties. A formal written outcome will be provided within 15 working days of sending the above acknowledgement.
    • If, at this stage you are still not satisfied, you should contact us again and we will arrange for a separate review of the complaint to be take place by a senior member of staff,
    • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter
    • If you are still not satisfied after the last staff of the in-house complaint procedure you can request an independent review from The Property Ombudsman without charge

     

     

    Please note the following:

    You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

    The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

  • Studio Starter Packs

    Fortis Student Living have teamed up with UniKitOut, who provide students with ready-made kits including bedroom, bathroom and Kitchen essentials, which are delivered to your Fortis studio before you arrive.

    Book with Fortis and receive 10% discount with the code FORTIS10.

    To order or if you want more information, please click here

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